Success with SimplifiMed

Community Health Center

PROBLEM

  • FQHC, with 5 locations and 15,000 patients was looking to reduce no-shows.
  • They were using Athenahealth’s one way SMS functionality to request patients to call the clinc.
  • Athenahealth’s SMS had limited customization ability.

SOLUTION

  • Using SimplifiMed, FQHC was able to customize the messages for multiple workflows such as recall, appointment reminders, and no-show follow up.
  • Patients response to SimplifiMed was overwhelmingly positive. The FQHC was able to reduce no-shows and add 45 same day appointments a week.
  • Their revenue increased by $120,000!

Multi-Speciality

PROBLEM

Staff of a Multispeciality clinic experiencing rapid growth had a heavy call burden to confirm appointments, do follow ups and get patients feedback.

SOLUTION

  • Using SimplifiMed for automation, the clinic is able to confirm, cancel, reschedule appointments; and do pre and post procedure follow-up effortlessly. Everything is integrated within the EHR.
  • With 2-way customizable texting, the clinic engages over 200 patients a day without making phone calls.
  • It took the clinic staff less than 3 hours to fully implement SimplifiMed, including customized and multi-language messaging.

Single Speciality

PROBLEM

  • CDC recommended that 50+ years old get 2 shots of Shingrix to prevent shingles.
  • Practice manager was overwhelmed by having to call large number of patients to recall them.

SOLUTION

  • Using SimplifiMed’s automated recall process and interactive texting, over 70% patients responded to schedule appointments. Practice Manager is ecstatic!

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